For the twelfth year in a row, First Citizens Bank was recognized by Crisil Coalition Greenwich’s annual Best Bank Awards, receiving 19 national and regional awards across the Small Business Banking and Middle Market Banking categories. First Citizens ranked among the top five nationally in overall recognition out of more than 500 banks evaluated.
“Our clients’ trust in us is the benchmark of our success at First Citizens, which is what makes this honor so meaningful,” said Patrick Noble, Business Services executive for First Citizens Bank. “We are committed to serving our small business clients with excellence, matching their needs with our expertise, and we are proud that our high-touch, consistent and reliable approach supports our small business clients’ ambitions at every stage.”
The Coalition Greenwich Awards evaluate the middle market and small business banking platforms, selecting award winners based on direct feedback from client evaluations. First Citizens received recognition in both award categories as a bank that clients trust, that values long-term relationships and whose clients are highly satisfied with the bankers managing their relationships.
“We appreciate this recognition as confirmation that our client-centric approach to serving middle market clients is resonating with the marketplace nationwide,” said Brendan Chambers, Head of Middle Market Banking for First Citizens Bank. “Our banking associates are focused on delivering value to our clients via the deep relationship they build and long-term thinking that have been hallmarks of First Citizens for more than 125 years.”
First Citizens was recognized with 19 awards:
Middle Market Banking Awards
Values Long-Term Relationships (National)
Customer Service (National)
Satisfaction with Relationship Manager (National)
Trust (National)
Satisfaction with Relationship Manager (South region)
Small Business Banking Awards
Values Long-Term Relationships (National)
Customer Service (National)
Advisory Capabilities of Relationship Manager (National)
Satisfaction with Relationship Manager (National)
Satisfaction in Cash Management (National)
Overall Satisfaction for Small Business Banking (National)
Ease of Making Payments (National)
Likelihood to Recommend (National)
Ease of Doing Business (National)
Product Capabilities in Cash Management (National)
Trust (National)
Satisfaction in Cash Management (South region)
Satisfaction with RM (South region)
Overall Satisfaction (South region)
About the Greenwich Excellence Awards
The Coalition Greenwich Award for Best Bank is determined by research scores that measure the quality of service and products by providers. First Citizens Bank received the 2025 Coalition Greenwich Awards for its excellence in small business banking and middle market banking. For the 2025 honors Coalition Greenwich evaluated more than 500 banks. Awards in the middle-market category are based on interviews with businesses with sales of $10-500 million across the country. Awards in the small business category are based on interviews with businesses with sales of $1-10 million across the country.
About First Citizens Bank
First Citizens Bank helps personal, business, and commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, NC, First Citizens has built a unique legacy of strength, stability, and long-term thinking that has spanned generations. First Citizens offers an array of general banking services with branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500. Discover more at www.firstcitizens.com.